Professor, Information, Operations and Analysis Group
University College of Business Administration
214 Hayden Hall - Boston, Massachusetts 02115
fax: (617) 373-3166
to e-mail Michael H. Zack
Professor Zack received his Doctorate Degree from the Harvard Business School , MBA from Northwestern University (Kellogg) Graduate School of Management, and a BS from Worcester Polytechnic Institute. His research and publications focus on the use of information and knowledge to increase organizational performance effectiveness and competitive advantage. He was formerly a Research Associate of the IBM Knowledge Management Institute and a Research Fellow of the Lotus Institute (Lotus Development Corp.), and currently a Research Fellow of the Monieson Centre (Queen’s Business School). His publications have appeared in a number of leading journals including Organization Science, Sloan Management Review, California Management Review, Information Systems Research, and Information & Management, and are some of the most cited works in his field. He edited the book Knowledge and Strategy (Butterworth-Heinemann). He previously held positions as a CEO for a leasing company and as a management consultant with a major public accounting firm. Professor Zack serves as a consultant in the areas of knowledge-based strategy, strategic information and knowledge management, knowledge-based products and services, and collaborative technologies. He helped start the College’s highly successful Online MBA Program, and served as the first Executive Faculty Director of online graduate programs for the College. In a former life, Mike was a struggling jazz musician, and now plays sax with the R&B band Hot Biscuits, the jam band Mostly Young, and the jazz band Morningside Jazz Ensemble.
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